Business Terms of Service
1. Business Onboarding
By applying for a business account on OneApp, you agree to provide accurate and complete information about your business entity and its representatives.
2. Verification Process
We use third-party services like Veriff to conduct business verification. You consent to the sharing of your uploaded documents and business details with these providers for the sole purpose of verification.
3. Payment Details
You are responsible for ensuring the till or paybill numbers provided are correctly registered to your business. Mismatched details will result in your application being put on hold for manual review.
4. AML & CTF Compliance
OneApp maintains strict Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) standards. By using our platform, you agree to undergo periodic verification and acknowledge that we are required to report suspicious activity to the relevant regulatory authorities, including the Financial Reporting Centre (FRC) and the Central Bank of Kenya (CBK).
5. Regulatory Cooperation
We cooperate fully with law enforcement and regulatory bodies. OneApp reserves the right to disclose any information necessary to satisfy any applicable law, regulation, legal process, or governmental request.
6. Limitation of Liability
OneApp acts as a technology intermediary. We are not liable for the underlying financial services provided by third-party regulated institutions, though we vet all partners for compliance.
7. Payment and Wallet Provider
All wallet services and payment processing on the OneApp Lifestyle platform are powered and securely managed by IntaSend. IntaSend is a regulated entity responsible for the custody of funds, transaction processing, and ensuring PCI-DSS compliance. By using OneApp Lifestyle's payment and wallet features, you are also agreeing to IntaSend's End-User Terms of Service.
8. Play-to-Earn and User Surveys
OneApp Lifestyle offers a Play-to-Earn module where users can share their lifestyle preferences and insights in exchange for financial rewards.
- Purely for Market Research: All surveys are conducted strictly for market research, trend analysis, and product optimization. User insights are aggregated to identify consumer trends.
- Participation Eligibility: Participation is subject to account validation, fraud checks, and explicit opt-in to anonymized insights.
- Payouts & Minimum Threshold: Earned rewards accumulate in a pending state. Users must accumulate a minimum of KES 500 in pending rewards and have an active, verified OneApp Wallet to cash out to their balance.